Freshly
Share your thoughts
If you've used this product or service, share your thoughts with other customers
Write a review
"Tasty but NOT healthy"
Decided to give them a try as sometimes we just need something quick (no cooking required). The food is very tasty - however, i'm SO disappointed with the Total Fat and especially, the Saturated Fat content :( Out of the 8 meals I ordered, the majority of them had 9g!! of Saturated Fat - that is NOT healthy. I'd love to be able to continue ordering, but will likely not order these again.
Date of experience: Aug 06, 2021
"It was a great experience"
It was a great experience! Very flavorful and the butter trimmings is exotic and must-try! I had a lovely meal and would definitely recommend them
Date of experience: May 24, 2021
- Useful15
"The servings were delicious,.."
The servings were delicious, tasty and mouth-watering for the kids! Pink was equally helpful and chipped in to meet a tough deadline imposed on me by the little ones. Gratiasđź‘Ť
Date of experience: May 04, 2021
- Useful16
"PJ provided exceptional customer…"
PJ provided exceptional customer service and was patient and gracious and kind and did more than what anyone could have expected in a very unfortunate situation where we as customers had to deal with the food accidentally triggering chronic gastric issues we're dealing with, which isn't anyone's fault. But it required that I needed to cancel my subscription, find a way to get my money back, and basically re-organize my month as far as food goes. But PJ handled everything with finesse and was able to provide me with excellent service and bedside manner that many 24/7 customer service lines rarely exhibit. Give them a raise because PJ is an exceptional member of Freshly. Give them a raise and plenty of praise, thank you! :)
Date of experience: Mar 24, 2021
"The food is disgusting"
The food is disgusting. Like, the worst cafeteria food you can imagine. I'm shocked because I've tried several other services, and everyone else has amazing food. I don't know how they're still in business, let alone have so many positive reviews??? I will say, the website is easy to navigate, deliveries were on time, everything was simple and straightforward. That doesn't make up for the food being barely edible.
Date of experience: Mar 21, 2021
- Useful16
Hi Kenyon! Thanks for sharing your feedback with us -we'll be sure to pass this along to our team and kitchen. While we're sad you weren't left satisfied with your meals, we truly appreciate you giving us a try!
"Stacy provided excellent customer..."
Stacy provided excellent customer service as she promptly and efficiently addressed my concerns. Thank you for your assistance and for making my customer service experience quick and pain-free!
Date of experience: Mar 15, 2021
"Pink was awesome.."
Pink was awesome. Wonderful customer service experience. She resolved my issue perfectly. New customer and very pleased so far. Can't wait to try the food.
Date of experience: Mar 11, 2021
- Useful17
Thank you so much for the stellar review, Earnestine! I'm delighted to hear that Pink has been such great assistance. Thanks again for the excellent rating!
"Just Blah & $$$$$$"
I ordered one box and found the portions on the small side and the food to be bland and in some cases unappetizing. The standard price is over the moon for this quality. I'm amazed at all the 5 Star ratings..makes me think different parts of the country have a different experience. Once was enough for me.
Date of experience: Feb 25, 2021
"I live in a very large complex..."
I live in a very large complex. All my orders (about 9 at this point) had been delivered to my unit's door. This week they weren't, which really confused me. I checked the package room and they were not there either. After talking to Jassy (Weird that they introduced themselves as Chuck at first, but it doesn't matter haha) it appears my package was delivered to the mail room, but not placed in a locker - meaning it was stolen. The freshly team was very understanding and they made the whole customer service process painless by giving me a full refund and a $10 credit as well for the inconvenience. It's great to know that freshly not only sends great food at reasonable prices, but also is understanding about hiccups that occur with delivery (especially when you're in a large apartment complex). 5 stars to Jassy (and Chuck too I guess haha).
Date of experience: Feb 14, 2021
- Useful14
"Worst experience ever"
Worst experience ever. For past three months UPS has been skipping my delivery, damaging the box, or delivering to the wrong address. Freshly keeps refunding the food and I keep having to get my meals elsewhere. Skip the heartache and move on from this ^%$#SHOW!
Date of experience: Feb 12, 2021
Hello Maeve! We're so sad to hear this was your experience, more so that we weren't able to assist further. We'll be sure to pass this along to our team for thorough evaluation -we're always seeking to improve!
About Freshly
Healthy, chef-prepared meals delivered to your door..
Address
United States
Website
freshly.com
Email
[email protected]
Category
Restaurants & Bars