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Terrell Hill

United States

Review of Aven.com

Verified Mar 13, 2022
United States

"Unable to verify my identity?"

I was pre-approved, then got denied with a reason "Unable to verify identity" which I am very confused about as all the submitted documentation is accurate. I have tried to reach their support via email, text, or schedule a call with their service but it is nonexistent! No one is giving me answers. I want to understand what my next steps should be.

Date of experience: Mar 13, 2022

Reply from Aven.com Mar 14, 2022

Hi Terrell, we will check and get back to you. Our apologies for any inconvenience. Aven's systems are automated, try to validate identity in order to protect applicants.