Cecelia Nolan

"Pollen Cancelled Cancun Just for Laughs & hasn't refunded our money"

Pollen (Travel Trippr) cancelled the 2022 Cancun Just for Laughs, and now will not respond to us about RETURNING OUR MONEY for Services not Rendered. We still have non-refundable Airline tickets and need the credit on our Visa to reserve a different hotel. We gave them all the evidence needed: 1) Our Receipt for full payment 2) Pollen's 100% Money Back Guarantee if event is cancelled by Pollen (which is the only reason we booked and I see they are changing this policy after Dec. 31,), and 3) Pollen's Cancellation of their event (Nov. 2 - 6, Cancun Just for Laughs) Date listed is the last time they communicated of the cancellation, but no response or action as to returning our money.

Date of experience: May 31, 2022

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