Esta Hermann

"Hung up on"

After receiving a notice that I was behind on my payment, I called my local branch to set up an automatic payment for the full past due amount for when I would be getting my paycheck. However, the woman that answered was immediately aggressive and rude as soon as she pulled up my account and noticed I was behind two payments. I tried to explain what happened and said when I could pay the full amount. Instead of being met with any sort of courtesy and professionalism, she proceeded to chastise and aggressively speak to me, and before I could even set up the automatic payment, she hung up on me. I have been a customer since 2018, with my first loan paid off in full early. The customer service I received today was truly disheartening.

Date of experience: Sep 10, 2022

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