Rashad Greenholt

"I placed an order for 6 meals"

I placed an order for 6 meals, all went well. But skipped the rest of the weeks I saw on the screen. A month later, late at night I see a charge from Freshly for another 6 meals that I did not order or wanted. I did not know about the auto renewal shipments. I have been in contact via chat and email with them to cancel this delivery and refund the pending charge. To no vail, they claim I canceled subscription and they can't do anything. I did canceled the subscription but was after Jeb on the chat late at night told me there was nothing they could do. I am not currently in my home and the meals package will not be accepted. A dispute has been filed with the bank about the charge. Again, this is a misleading way of dealing with customers, not notifying them of the next delivery or credit card charge. The weekly auto renewal is a deceptive practice, it forces you to go in their site very often to check deliveries, if you want to try the meals, order, then cancel the subscription, otherwise they will keep billing and sending meals, and it is expensive.

Date of experience: Sep 13, 2020

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