Erik Beier

"Items printed completely different from artwork"

I have purchased from this company numerous times and initially had no quality issues. the last two purchases I made were for fleece blankets with a picture of my black German Shepherd. The artwork was beautiful and showed the black dog. The first time I selected a purple background and when I received the blanket the dog was printed half black and half blue. After going back and forth with support for over a week they finally agreed to reprint the blanket if i selected a lighter color background. I did, and the reprint was perfect. My second purchase I used the same picture and selected a light color background. The artwork was perfect yet when the blanket was printed, again it was a half black and half blue dog. Now I need to try to get support to resolve the issue again. They blame their "fulfillment" team, but WHY is there no quality control done on these items before they are shipped? How could they think a blue dog is acceptable when the artwork clearly shows a black dog??

Date of experience: Oct 12, 2022

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