Fundbox
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"If you care about your business go elsewhere"
they lowered my credit line for no reason a while ago. My Quickbooks keeps getting disconnected denying me access to my credit line, I called a million times and nobody seems to know what they’re doing, Fundbox is getting worse and more expensive every day. If you care about your business go elsewhere
Date of experience: Oct 11, 2022
Hi Rey, Thank you for taking the time to provide this feedback. At Fundbox, we strive to provide the best service possible to our customers and I’m sorry to hear we have missed that mark. Please contact our team at [email protected] with the email address associated with the account, and we would be happy to look into this further.
"No Penalty With Early Payoff"
Ms. T. Brown from Fundbox was very professional and persuasive in her pitch for me to allow Fundbox to fund my business endeavors a second time. The initial process is simple with receiving the funds in 2 business days and a simple repaying system that is stress free with no penalty for early payoff. Thank you Ms./Mrs. Brown.
Date of experience: Aug 20, 2022
- Useful10
"I talked to Tiffany Lane and was very…"
I talked to Tiffany Lane and was very helpful in explaining the whole process of withdrawal and return of funds and the fees associated with it. Fundbox was easy to apply for and helpful.
Date of experience: Aug 13, 2022
- Useful14
"My experience with Fundbox has been…"
My experience with Fundbox has been really smooth. They have been pretty dependable and gave me a line of credit when others wouldn't (due to lack of credit history within my business) Overall good experience. The fees are a little high but that's typical for someone in my situation.
Date of experience: Jul 30, 2022
"Efficient and Professional"
Quick, easy and reasonable. Customer service is friendly and helpful.
Date of experience: Jul 15, 2022
Hi Liliana, We’re so glad to hear that you're having a wonderful experience with Fundbox and that your experience with our Customer Service Team has been positive! Thank you again for your kind review, and for choosing Fundbox!
"Their people make it HAPPEN!!"
My dealings with Fundbox started slowly. I was not approved quickly as advertised and part of the reason was a lack of understanding regarding my business. Bracken, my initial contact, took the additional information and I was approved 2 days later. I appreciate his resolve to get this done for me. After being approved, I was transferred to Tiffany, the account specialist. My conversation with her, as it was with Bracken, was professional, personable and polite (PPP). Although, I didn't get the line I wanted and it took longer than advertised, my client experience because of their people deserves a 5 star.
Date of experience: Jul 02, 2022
"Fundbox is extremely helpful"
Fundbox is extremely helpful. Their app is easy to use they send money quickly and have really helped me fill the gaps with supplies and payroll in a pinch. Recommend it highly for any business.
Date of experience: Jun 28, 2022
- Useful14
Hi Margor, Thank you for taking the time to provide such positive feedback. We're happy to hear that we've been able to help when cashflow needs arise! We know that you have a choice when it comes to partnering with a business credit provider, so we truly appreciate your choice to select Fundbox!
"The approval process was quick and…"
The approval process was quick and painless. The funds show up as promised and gives my company the flexibility to improve our cash flow and meet our clients needs
Date of experience: Jun 17, 2022
- Useful10
"Reduced total LOC+Flex lines by 60% today via email"
As of Noon today they sent out an email (supposedly to all customers): "Update to your Flex Pay transaction limit" The amount available to you for Flex Pay transactions will be decreased soon. Starting on Oct 18, 2022, the total amount of your outstanding Flex Pay balance, together with your outstanding Line of Credit balance, cannot exceed your total credit limit which is a nice way to say: "Your total credit used to = $100k LOC + $150k LOC Flexpay, Total $250k, as of NOW it's just $100k for both LOC AND Flexpay, Total $100k credit" NET REDUCTION OF 60%!! I called to find out if this was something specifically related to our company and the rep assured me it was sent to all customers. I asked them to clarify how we can use our account reliably between now and the intended change date of 10/18 and gave some specific payments that we intended to direct to our Flexpay account, and was told basically "according to the new rules you're already over your limits and can't use Flexpay at all right now". To put things in perspective my LOC is at 75% and my Flexpay was at 60% of their limits, but their new rules and no fault of our own we're ALREADY past our limits and anything already on the way to Flexpay will be declined. I spoke with a nice representative for quite some time and explained how disruptive this is to our business, especially with effectually NO advanced warning. They claim the changes are effective next week but the rep made it clear that the new calculations are in effect NOW. I know how much of a headache this creates for my business which has grown to use the features of this service to effectively manage our cashflow, but fortunately we're well established and we'll get through this curveball, but I can't believe Fundbox would do something so irresponsible and financially perilous to their customers and not anticipate either the reaction or the shared increased risk it puts to both them and their customers. Poorly planned, executed and communicated, looking elsewhere.
Date of experience: May 27, 2022
"It's an easy straight forward process"
It's an easy straight forward process. That can really ease the pain during slow business times. The reps are easy to speak with and very informative as well. I recommend it..
Date of experience: May 22, 2022
- Useful20
About Fundbox
Fundbox is a financial services platform powering the small business economy with innovative credit and payment solutions. We offer fast and intuitive access to business credit. Our goal is to unlock the potential of small businesses by giving them financ.
Address
300 Montgomery St 94104 San Francisco United States
Website
fundbox.com
Email
[email protected]
Category
Financial Services