BarkBox
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"Amazing Customer Service!"
I was writing an email for my first shipment and i did not think i was going to get an immediate response. I was wondering how to reach out for replacement toys but I didnt even have to look because I was contacted by someone on the team who offered it to me after reading the review I had left. I received my replacement order quite quickly and my dog, Rolex loved them. I was also contacted by a team to change the details of my account so the box was better tailored to Rolex. I cannot believe how great the customer service is! I am to received my third box and i am looking forward to the shipment.
Date of experience: May 31, 2022
"My Golden Retriever and I heartily…"
My Golden Retriever and I heartily recommend BarkBox. What I most loved about it was how clever and inventive they are with the themes each month. Always something to look forward to. Sadly, I had to drop out after several years because my Trievergirl has been diagnosed with lung cancer, but when we recover eventually and are ready to get another dog we'll definitely be back. Thank you, Barkbox.
Date of experience: May 28, 2022
"Toy way to tiny for any dog"
Way to small of a toy for any dog. My shizu swallowed it whole (the lemon dog toy) he had to go the emergency clinic and stay overnight for surgery. He's out of surgery now and they got it out along with another toy he had swallowed whole we didn't even know about. Usally love bark boxes.
Date of experience: May 15, 2022
"4 stars because the super chew seems to…"
4 stars because the super chew seems to have a few toys that can be demolished. The last box had just such a toy. Also I don't like surprises, especially when it hits me in my wallet. I think it would help if you give a heads up email when you raise the cost of my subscription.
Date of experience: May 12, 2022
"Customer Service"
I had a question about whether I received my BarkBox for this month or not, because I receive the BarkBox Survey before I receive the BarkBox. The person I chatted with explained that the survey goes out the same time they start to pack the box. This isn't the best time to send the survey, but it was an explanation. Also, I wanted to know if I could get more treats and chew in the box. The answer was no, only toys at this time, but again, I got explanations that I understood.
Date of experience: Apr 28, 2022
"Toys & customer service is good - fulfillment and shipping terrible"
I like the toys, but will stop spending a ton of additional money on seasonal add-ons from them. I have been a loyal subscriber since we got our new puppy 7 months ago. The first few months with Bark Box was amazing - usually got the box by the first or second week of the month. However, the boxes started getting sent later and later and then delayed further once shipped. They say on their site that all boxes ship the first or second week of the month... mine sure don't and their shipping partner Pitney Bowes is terrible. Last month, the box shipped super late the 3rd week of the month but then it sat in Indiana for a full week at their shipping partner so I got it at the very end of the month. I was ENSURED by their customer service rep (who was kind and great and all) last month that last months experience would NOT happen again. I'm sure there's copies of that transcript with them. Their customer service team is kind and nice, but don't assure me something won't happen again and immediately turn around and do it again. So, naively trusting that rep, I reinstated my subscription and ordered some Halloween add-ons with my October box. BUT... here we are again - in the 3rd week of the month and my Halloween toys will likely get here a couple of days before Halloween (if that...) instead of having a couple of weeks of play before the holiday has come and gone. I will hopefully see improvement in their fulfillment and shipping from them without the extra $40-60/month I was spending on add-ons in addition to the subscription cost or I won't be going back to spending the additional money with them... If I stay with them for the long haul at all depends on them being consistent with their shipping. My guess is that the company just hasn't scaled well to increased subscribers - the more customers they took on, the less consistent they got. Hopefully they can turn this around for those of us who keep giving more chances!!
Date of experience: Apr 25, 2022
"Great products!!"
This service was suggested to me by my daughter who used them for her pup. I was very pleased with the box contents and variety of toys. My dog especially loved the treats. I recommend the Super Chewer for those with pups that restrict their toys in no time flat!!
Date of experience: Apr 25, 2022
"My dog loved everything about barkbox"
My dog loved everything about barkbox! His toys are still holding up very impressed, he loved the treats wasn't any that he turned down ,the reason I quit was the delivery which I don't really think was the company fault ,at the time of covid ,storms many things went wrong with the mailings, unfortunately my lack of work due to covid made me decide to cut back on expenses! I would recommend bark box to anyone wanting to have quality snacks and toys for thier babies of fur!
Date of experience: Apr 20, 2022
About BarkBox
By dog people, for dogs (and their people). At BARK, we want to make dogs as happy as they make us. Because dogs and humans are better together. That's why we're committed to creating the world's best products and experiences to satisfy each individual do.
Address
United States
Website
barkbox.com
Email
[email protected]
Category
Pets