BarkBox
Share your thoughts
If you've used this product or service, share your thoughts with other customers
Write a review
"We tried Bark Box because I could not…"
We tried Bark Box because I could not find a toy our dog ( Finn) couldn’t destroy in one day. Bark Box solved that problem, maybe a little too well. His toys last a long time now and I no longer need a monthly delivery of toys, so I discontinued the service. Finn also loved the snacks and I felt they were high quality. Maybe some different delivery options I think would be helpful like every other month for example. I did feel the Bark Box staff were attentive & helpful, I just couldn’t justify continuing the service when we had developed a back log of toys.
Date of experience: Jul 12, 2022
"Gibbs' "got day" box"
Gibbs literally walked in to our house...a stray with a leash and a collar! Don't know his birthday so that day is his "got day"! His monthly box with 'party supplies' got stuck in Atlanta and I was bummed. Contacted the AWESOME reps at BarkBox, and they ARE awesome, and they got my Gibbs all fixed up! Wasn't even their fault but they fixed it and did it with a great attitude. That is so appreciated these days!! Love BarkBox!!!!
Date of experience: Jul 10, 2022
- Useful19
"Happy Boys, Happy Puppy Mom!"
It is amazing how they know when we receive a bark box! The level of excitement and immediate frenzy for the treats and toys! Each box received has been a total hit, they love the toys and play with them immediately and I do believe that if they were not limited then the treats would be gone in an hour…lol Fun Fact: my husband and I enjoy opening the box just as much as our boys! It fun to which pup will go for which toy
Date of experience: Jul 10, 2022
"If I could give negative stars"
If I could give negative stars, I would. These are some of the poorest quality toys I've seen. Yes, they are cute, but do not last, including the last toy- a record 10 minutes. And my dog is not a destroyer. I also clearly requested not meat treats- but that's what they send. A complete waste of money and so irritating. They also sent the first box and the second box within 10 days, so much for once a month. Absolutely would not recommend.
Date of experience: Jun 30, 2022
Thank you for taking the time to share your feedback with us. We extend our sincerest apologies for your frustrating experience and struggles with durability. We have many ways to tailor the box for specific types of toys that may be a better fit for your pup and we have our Scout's Honor Guarantee. The tailoring for treats was not showing a request for vegetarian but that has been changed for you. The boxes are once a month, however, the first box was ordered at the end of the month and ships right away. After that, they fall in line with all boxes so that is why you saw two close together. Thank you for your time and patience and please keep an eye out for further communicaitons from our team.
"Our dog Loki LOVES BarkBox"
Our dog Loki LOVES BarkBox. There are toys in there that we never would have picked out for him that we won't put down for days. And, for the first time since we've had him (over 2 years) he took a toy on a walk with him. We've also had great customer service when we've had questions. I was hesitant to sign up for BarkBox, and now I wish we had ages ago!
Date of experience: Jun 24, 2022
- Useful13
"Barbox is WONDERFUL!"
Barbox has ended up being even better than what I'd hoped-for. The toys, treats, chews, & the themes... oh my gosh, it's just too much & the quality is GREAT!! Gozer gets so excited when he sees his box each month. It is absolutely adorable!! 5 starts - would totally recommend - outstanding products, quick delivery, AND impeccable customer service - loved it so much, I've upgraded to the 12 month plan at renewal time! We love Barkbox! ❤️
Date of experience: Jun 16, 2022
"best customer service experience I have ever had with a company"
I wanted to change my subscription plan and used the chat option in their app and I had the best customer service experience I have ever had with a company! Not only did they easily change my subscription but after chatting about our dogs they sent me two free bags of treats! The first box was a toys only box and every toy was great. Very good quality and my dog loved every single toy!
Date of experience: Jun 09, 2022
- Useful20
"I received great customer service"
I received great customer service. However, I have been paying for a subscription with treats that my dogs can't eat for a long time only because I never saw an option to not have the treats. It wasn't out in the open. I had to initiate a call to discover I didn't need to receive the treats. If the treats didn't have junk in them and were single protein items I could get these treats.
Date of experience: Jun 08, 2022
- Useful11
"The shipping is atrocious and the…"
The shipping is atrocious and the customer service is absolutely no attention to problems or complaints. It almost appears that they have a script automatically responding with I'm sorry for our delay..... When you put them on point and ask them about the actual questions they really do a poor job of answering and even less than to make it better. This company was amazing when they first started but seem to have gone straight to garbage.
Date of experience: Jun 04, 2022
Thank you so much for taking the time to share your experience and feedback with us. We truly appreciate and extend our sincerest apologies that you are experiencing shipping frustration and left feeling this way. Rest assured that we absolutely do care. Please keep an eye out for further communications from our team so we can help with this further. Thank you!
"horrible customer service"
I accidentally subscribed for a year and emailed them and they refused to cancel my subscription. I kept getting cheap toys for a year that my dogs destroyed in a few hours, even though i selected large breeds. I assumed the toys would be tougher than normal. I am extremely dissapointed they would not let me unsub even after i told them my financial situation and how i didn’t mean too. horrible costumer service. I do not recommend if you have dogs that need tougher toys.
Date of experience: Jun 01, 2022
About BarkBox
By dog people, for dogs (and their people). At BARK, we want to make dogs as happy as they make us. Because dogs and humans are better together. That's why we're committed to creating the world's best products and experiences to satisfy each individual do.
Address
United States
Website
barkbox.com
Email
[email protected]
Category
Pets