Lavu
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"Allen was an amazing help to me today"
Allen was an amazing help to me today. I was on call with his coworker but the call kept getting disconnected until he decided to help me and I couldnt be more thankful as my printer stopped working last night. He was very patient and made sure to walk me through every steps. Thank you so much again!!!!
Date of experience: Aug 15, 2022
- Useful18
"Lavu's customer service is quick and…"
Lavu's customer service is quick and extremely helpful. Not only were they able to help us with our issues but they also emailed detailed instructions on how to fix the issues that we had. I will now be able to forward these instructions to the rest of our locations to assist them when they may have the same issue.
Date of experience: Jul 24, 2022
- Useful19
"Great POS company & service"
Great POS very simple to use Great company always handle my requests quickly & efficiently . The customer service Dept helps my with the back end as well when I’m stuck . Taylor Marvin was of great help w me today deciphering my ad in order fpr product & expediated my delivery within a few days . I’m back to swiping at all registers . Thank u Taylor
Date of experience: May 18, 2022
- Useful14
"The program in general I would give a 3…"
The program in general I would give a 3 at best. The service I received with my last tech support was amazing. That individual is by far one of the best assets to the entire business. Patient and helpful. I have had many experiences with the tech support with LAVU and can say with confidence that he was above and beyond helpful.
Date of experience: Apr 11, 2022
- Useful13
Hi, and thank you for your valued feedback! We are happy to hear that our team member was able to help you with any issue you may have been facing. That being said, we'd love to hear why you'd give Lavu a 3 at best, so we know where we need to improve. Feel free to share your thoughts!
"I had problems with tickets that were…"
I had problems with tickets that were already paid and were shown again on the screen as owed, the printers weren't asigned correctly to the ipads, the ips were wrong and that got all the system a little confusing. Shane was very patient with me and helped me fixing all the issues, got it back on track after 2 hours over the phone trying all the steps he was telling me.
Date of experience: Mar 14, 2022
"kept trying different things to fix the…"
kept trying different things to fix the problem. I had a problem with the credit card swiper not connecting to the printer. He was able to get it fixed
Date of experience: Feb 03, 2022
- Useful20
"Not Too Good To Be True!"
The cash discount program has been working great! A lot of restaurants in our area have been implementing it without me being all that aware. Crazy! Thank you for having us try it.
Date of experience: Nov 27, 2021
- Useful17
Hi Joel, we're glad we could help you try the CDP! We hope it's greatly benefitting your business!
"Customer service"
Customer service in all aspects of Lavu are very helpful. Service is very prompt and friendly. We are satisfied with service
Date of experience: Nov 11, 2021
- Useful12
"I needed some information and contacted…"
I needed some information and contacted Customer Support and Hank answered. He was courteous and helpful, had all the the answers and gave a few a me a suggestions. 5 STARS!
Date of experience: Oct 06, 2021
- Useful20
"Troy was very helpful in getting…"
Troy was very helpful in getting pricing for equipment and setting up a case so once I make a decision it can be shipped. My only issue I am an existing account, and we are opening a new location after being closed for a year. I was not offered any new products nor told of any new updates.
Date of experience: Sep 28, 2021
- Useful12
Hello, and thanks for your feedback! We're happy Troy could help you with your equipment order. We are sorry you weren't told our newest updates, but we would be happy to reach back out to you to discuss your options.
About Lavu
Lavu is a suite of easy-to-use restaurant management solutions to streamline your operations, empower your staff, and provide better customer experiences. Lavu's solutions include our unique and customer-friendly POS Systems, Cash Discount Program inte.
Address
2632 Pennsylvania St NE, Suite D 87110 Albuquerque United States
Website
www.lavu.com
Email
[email protected]
Category
Restaurants & Bars