Advance America
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"The help I needed"
I was in need of a loan and due to financial issues, do not qualify for a traditional loan and I usually have to resort to title loans. Thankfully I was able to qualify for this new product that AA provides, but I qualified, and I am glad. The customer service pro at the office where I applied for the loan, was awesome...she was friendly and full of insight. Thank you for working with me and thank you for hiring a great employee in your El Campo office.
Date of experience: Oct 11, 2022
- Useful14
"Extended repayment plan offered is a…"
Extended repayment plan offered is a great customer assistance program . But..please adjust your auto debit program to debit on the customers Actual payday, not one day before and then they are marked as being late with their repayment.
Date of experience: Oct 02, 2022
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
"well please with handling the loan."
I was very well please with Bernetta Longmire help with a successful loan. She is very professional, and I appreciate her attitude and spirit. We need more people like her to serve the public. Thank you.
Date of experience: Sep 19, 2022
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
"I put in an application for an…"
I put in an application for an installment loan and was approved within minutes. But when I had a problem with submitting my proof of income I was told that I could come by the office and submit my proof of income and after doing that I was offered more than what I was approved for and given the chance to either receive it or decline it and I left the office pleased.
Date of experience: Sep 15, 2022
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
"They have been a lifesaver for me"
They have been a lifesaver for me. They have done everything in their power to make that experience easily and in such a prompt and understanding fashion. No bells or whistles for their efforts. No galas or parades. I can only express my feelings in words. I thank them for their service and for being there for us. Simple words, yes, but they hold alot of kudos and warm fuzzies to go around. S tay safe and well always.
Date of experience: Sep 10, 2022
- Useful11
"I did my application on line and I had…"
I did my application on line and I had a little trouble downloading my documents so I went into the Baytown office. The lady was very rude to me and acted like I was bothering her , even though there was no one else in the office. I left and called the number on the website and they were able to assist me. I also called the Humble location the next day to check on the status and that lady was super nice. The process itself was easy and everyone else was helpful. Perhaps check in on Baytown lady , I will not be goojng back in that location.
Date of experience: Sep 05, 2022
Advance America values its customers and we will have someone personally contact you to discuss further.
"A friendly experience everytime"
I always leave their store with a smile and feeling better about my financial situation. The ladies that work at the 7th street location in Joplin, MO. Feel more like friends than associates I do business with. I look forward to going in the store and seeing them everything I do. What a comfortable feeling to know they are there to help and guide me anytime I may need to! They are the best.
Date of experience: Sep 04, 2022
- Useful18
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
"Quality Customer Service"
I am a senior citizen and not comfortable or knowledgeable with todays technology. On the day I went to Advance America at my arrival the courteous and professional greeting put my mind at ease. While waiting my turn I observed the patient and courteous treatment the person who was being waited on received, who also was a senior citizen. The two ladies working there both gave "good customer service" care. Working with the public is not easy, and "not" for everyone and it shows! It also shows when it's done right. I experienced it done right on October 7th. Thank you ladies for your service!
Date of experience: Jun 23, 2022
- Useful11
"the girl in your hanford office went…"
the girl in your hanford office went above and beyond ! who ever hired that young lady should also be acknowledged , he/she added a great agent to your buisness , not only was she extremely helpful she was also quite lovely ,(can i say that ?) its the truth, fast and answered all my questions ! in and out in 15 min i shall return
Date of experience: Jun 20, 2022
- Useful11
"The lady was very nice and respectful…"
The lady was very nice and respectful and was also very helpful on what I needed and got everything taken care of with no problems at all and I would recommend sending people your way and thank you for your service she was a very sweet lady
Date of experience: Jun 16, 2022
About Advance America
Advance America is the name millions trust for fast, easy financial services. Since 1997, we’ve been helping Americans with convenient financial solutions. And we can help you online, by phone or in one of over 1,000 locations nationwide. We offer a variety of financial services, including Cash Advances / Payday Loans, Title Loans, Installment Loans, Personal Lines of Credit, Western Union® Money Services, and Netspend® Visa® Prepaid Cards. Find out what’s available in your area at www.AdvanceAmerica.net..
Address
United States
Website
advanceamerica.net
Email
[email protected]
Telephone
844-562-6480
Category
Financial Services